Rebecca Saunders
Rebecca Saunders
Rebecca has worked at Olympus for seven years. Her entire career has been in the customer service industry, and she enjoys resolving problems in order to provide a positive experience for customers. Get to know her more below!
Question: What’s something that you wish more customers knew about?
Answer: How much background work goes into making their ordering process smooth and painless.
Q: Can you give a specific example of how you and your team members go above and beyond to ensure this happens?
A: To make the order go as smoothly as possible, we try to solve problems internally first. For example, can the supply chain department help us get the required delivery date all set, and can finance confirm that they have the credit line to be able to process the order?
Q: What’s something your customers and coworkers don’t know about you?
A: I have a twin sister, who is my best friend, and we complement each other completely. We have salt and pepper twin tattoos that reflect how we are opposites yet work together perfectly. We are not identical, but very close. We see each other once a week (and probably more if we lived closer to each other). We do speak on the phone almost every day.
Q: What’s your favorite thing to do outside of work?
A: I love going to rock and alternative concerts. My favorite venue is the Hampton Beach Casino Ballroom. My favorite show was Weezer at the Xfinity Center last summer.
Q: Is there anything else you’d like us to know?
A: Each one of us in customer care want the customer to have the best experience they can have. We are more than willing to go the extra mile to ensure that equipment is processed, built, fulfilled, and shipped correctly and get to the customer as quickly as they need it. Personally, I particularly enjoy when I can see a customer with a need be able to call us or email us, and we be able to take care of their issue with no difficulty.